Monthly Archives: February 2019 Back

Persuasion (ebook)

Author: Patrick Forsyth Maximise your opportunities by mastering the art of persuasion. The underappreciated skill of persuasion is vital not just for negotiations, but in every aspect of business life. Taking on more responsibility, motivating your team, getting that big promotion: everything is possible once you’ve mastered the art of convincing people. By following these … Read more

Affected : emotionally engaging customers in the digital age (book)

Authors: Cara Wrigley & Karla Straker How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionised the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a … Read more

Swimming with Sharks : Simple Business Guidelines for a Complex World (ebook)

Author: Gavin Moffat Swimming with Sharks will inspire a-ha moments that will make it more fun to be at work, or maybe even make it possible for your business to survive the turbulent economic seas that seem synonymous with building a business in the 21st century. Entrepreneur, marketing and communications expert Gavin Moffat found remarkable … Read more

What color is your parachute? 2019 : a practical manual for job-hunters and career-changers (book)

Author: Richard N. Bolles With more than 10 million copies sold in 28 countries, the world’s most popular job-search book is updated for 2019, tailoring Richard Bolles’s long-trusted guidance with up-to-the-minute information and advice for today’s job-hunters and career-changers. In today’s complex job-market, the time-tested advice of What Color Is Your Parachute? is needed more … Read more

Investopoly : The 8 Golden Rules for Mastering the Game of Building Wealth (ebook)

Author: Stuart Wemyss The 8 golden rules to mastering the game of creating wealth have been formulated and refined by the author Stuart Wemyss from ProSolution Private Clients over two decades of practice, observation and experience. They are not just theory. They have been tested and proven to work. If you read Investopoly, and take … Read more

How clients buy : a practical guide to business development for consulting and professional services (book)

Authors: Tom McMakin, Doug Fletcher A survival guide for every services professional, this book helps you up your game by schooling you in the secrets of finding, connecting with, and building lasting professional relationships with the clients you want and deserve. And you won’t have to become a pitchman, social media expert, road warrior, or … Read more

Creating a Customer Service Mindset (ebook)

Author: Jaquie Scammell If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works. Jaquie has studied Australian organisations that provide the best customer service, and from this … Read more