Client service, broadly defined, means supplying your customers with what they want, when they want it and how they want it, in a friendly and professional way. Client service is a vital ingredient in any business. In fact, a good service interaction can hike business-to-business transactions by 62 percent. It can raise business-to-consumer transactions by 42 percent.
So delivery of great client service needs to be on your mind for both growing your business and robust retention rates.
But what are the best ways to deliver dynamic service to clients? Here are six.
1. Always available wins the game
Clients like to know that people are available to them — always be available to respond to their needs, whether they are asking about shipment dates or product features. Answer phone calls, e-mails and texts as quickly as possible, but certainly within 24 hours.
If a client is asking about something you need to check on, whether it’s product specifications or a billing date, don’t let that stop the quickness of your response. Tell the client you need to take a thorough look at the spec sheet once you’re back in the office, or you want to touch base with the accounting department. Then, of course, follow up with the answer. Clients will appreciate knowing their needs are on your mind. Read more
Sarah Landrum – Entrepreneur – 2 Sep 2017