The challenger sale : how to take control of the customer conversation (book)

Author: Matthew Dixon and Brent Adamson Matthew Dixon and Brent Adamson share the secret to sales success: don’t just build relationships with customers. Challenge them. What’s the secret to sales success? If you’re like most business leaders, you’d say it’s fundamentally about relationships – and you’d be wrong. The best salespeople don’t just build relationships … Read more

Kmart chief says the retailer is “failing” customers and will only reach sales targets if the team remains “dissatisfied”

Kmart is posting big wins in a challenging retail environment, but managing director Ian Bailey has marked “dissatisfaction” as a driving force as he leads the company into the next stage of its growth. And it’s an approach that one leadership expert says SMEs can learn from when setting up their businesses for future success. … Read more

The world’s most valuable bitcoin startup just grabbed an ex-Twitter exec to make cryptocurrency more user-friendly

Coinbase just hired former Twitter and Salesforce executive Tina Bhatnagar to improve the company’s customer support. Bhatnagar has two major tasks: to double the size of the company’s support team in three months, and to expand its phone support into a 24/7 service by the second quarter of 2018. It’s the latest step taken by … Read more

Capturing Loyalty : How to Measure, Generate, and Profit from Highly Satisfied Customers (ebook)

Author: John A. Larson Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consistent execution of the company’s value proposition on a day-to-day basis, they waste their … Read more


The Federal Court has found that accommodation provider Meriton engaged in misleading or deceptive conduct by implementing a strategy to minimise the number of negative reviews its guests posted on the TripAdvisor website. In November 2016, the Australian Competition & Consumer Commission (ACCC) instituted proceedings against Meriton in the Federal Court, alleging that between November … Read more

‘It was like an army coming at us’: kid’s clothing brand Oishi-m has built a cult-like following

Miyo Fallshaw doesn’t have plans to produce more runs of Oishi-m’s clothing. She’s not bothered that some lines and sizes of the cult childrenswear brand sell out within minutes of release. “Creating something magical and special, we thrive off that,” the owner of Oishi-m says. “When the supply is less than the demand, it also … Read more