Need templated forms, business plan samples or industry reports? Check out ProQuest Entrepreneurship Database!

Members of the Business Studio now have access to the full version of the ProQuest Entrepreneurship Database! This database bridges theory with practice, covering a wide spectrum of resources useful to educators, researchers, students and practitioners. Content ranges from the scholarly – including journals, dissertations, working papers and conference proceedings – to a full toolkit … Read more

Nordstrom way to customer experience excellence : creating a values-driven service culture (book)

Authors: Robert Spector, Breanne O. Reeves In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains … Read more

AUSTRALIANS SPEND A RECORD OF $21.3 BILLION SHOPPING ONLINE

Online purchases continue to grow with more Australians shopping online than ever before. New research from Australia Post indicates total purchases topping $21.3 billion for the first time, a 18.7% increase compared with 2016 with local retailers accounting for more than 80% of the total spend. Australia Post today released its annual Inside Australian Online Shopping … Read more

How Amazon’s floating warehouse blimps are about to change product delivery forever

Michael McQueen – SmartCompany – 10 May 2018 In their efforts to identify disruption, many business leaders reach for a metaphorical telescope. They seek out research, forecasts and experts who can illuminate what lies beyond the distant horizon. While this long-range perspective can be of value, my strong recommendation when working with clients is to … Read more