The creative shopkeeper (book)

Author: Lucy Johnston Despite many predictions that the internet and e-commerce would kill brick-and-mortar, independent retail is far from dead. While big-chain retailers have suffered through lack of originality, new independent retailers are rapidly growing in number, rejuvenating neighbourhoods across the world. Flexible, pop-up shops are becoming an increasingly popular and effective strategy not only … Read more

Fintech OpenSparkz scores $1.5 million in over-subscribed round to tidy up the loyalty-card space

Rewards startup OpenSparkz has secured $1.5 million in an over-subscribed second seed-funding round, despite being pre-revenue. Founded two years ago by chief executive Terry McMullen and co-founders Ian McKenzie, Debra Taylor and Nigel Lovell, OpenSparkz is a Platform-as-a-Service startup allowing consumers to consolidate multiple loyalty and points programs into one. The investment was led by … Read more

The customer isn’t always right: What employers can do to stop worker abuse

Another year, another media campaign about the abuse of retail-sector workers. Retail union the SDA has released the findings from its annual survey into rates of worker abuse in the retail industry, finding 87% of more than 1000 responding fast-food workers have experienced verbal abuse or aggressive behaviour. Last year, a survey of over 6,000 … Read more

‘If I don’t, someone else will’: Discounting dilemma for SMEs as Christmas closes in

The dust has settled on Black Friday and Cyber Monday and retailers across the country are already in the thick of Christmas trading. Customary discounting is in full swing, or, to be accurate, never really stopped. Christmas is undoubtedly an extremely important time for retailers big and small, but as product discounting becomes more ubiquitous, … Read more

ARA and Roy Morgan forecast Christmas spending to exceed $51b

The Australian Retailers Association (ARA) and market research group Roy Morgan expect a “bountiful” Christmas this year for stores specialising in electronics, with consumers of all ages set to indulge in new gadgets and technology. Electronics and hi-fi products fall under the groups’ ‘Other retailing’ category which is set for year-on-year growth of 2.7 per … Read more

Subscribed : why the subscription model will be your company’s future – and what to do about it / Tien Tzuo with Gabe Weisert (book)

Author: Tien Tzuo with Gabe Weisert Companies like Netflix, Spotify, and Salesforce are just the tip of the iceberg for the subscription model. The real transformation-and the real opportunity-is just beginning. Today’s consumers prefer the advantages of access over the hassles of ownership. It’s not just internet services like Netflix and Spotify; even industrial firms … Read more