Category Archives: Customer service Back

PARTNERING WITH EBAY MEANS SENDLE IS A ‘VERY LEGITIMATE’ AUSTRALIA POST COMPETITOR, SAYS CEO

Sydney-based Parcel delivery startup Sendle has partnered with Ebay Australia to provide the ecommerce heavyweight’s 40,000 small to medium sellers with convenient, cost-effective logistics solutions.  According to James Chin Moody, co-founder and CEO of Sendle, sellers that integrate their eBay accounts directly with Sendle gain free access to Sendle Premium and are able to instantly create shipping … Read more

The Referral of a Lifetime : Never Make a Cold Call Again! (ebook)

Author: Tim Templeton Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the … Read more

Bunbury-based ecommerce platform Delpino’s helps consumers buy ‘ethical’ products based on their values

According to a report published by the ABC earlier this year, the retail sales value of Fairtrade products in Australia has increased by 70 percent over the last five years to reach more than $260 million, with consumers steadily becoming more aware of the impact their purchases can have. Of course, there is more to be done … Read more

Spotify may soon dominate music the way Google does search — this is why

While competition online starts the same way as that in offline markets, my research shows it often settles very differently online. Both have seen lots of competitors emerge in a new area underpinned by new technologies. But online, consolidation ends in a high-stakes winner-takes-most “title fight” between the two strongest players. In search this was AltaVista vs … Read more

The employee experience : how to attract talent, retain top performers, and drive results (book)

Authors: Tracy Maylett and Matthew Wride Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees … Read more

Diners threaten Gold Coast cafe with bad reviews if they don’t get refunds, as small businesses urged not to give into customer blackmail

Small business owners are urged to be proactive about generating the best online reputation they can, amid reports that a Gold Coast cafe was ‘blackmailed’ by patrons who threatened they would post bad reviews about the business on TripAdvisor and Zomato if they didn’t receive cash refunds for meals they had paid for. The Gold … Read more

Your company’s made a mistake or received a complaint: Now what?

You’ve made a mistake. Your systems are offline, or a promise you made to shoppers wasn’t delivered. Perhaps customers are complaining about an ad you had passed through countless focus groups, or your startup is facing backlash for something nobody could have seen coming. It feels bad, and academics and entrepreneurs both agree that it should. … Read more