Sydney-based Parcel delivery startup Sendle has partnered with Ebay Australia to provide the ecommerce heavyweight’s 40,000 small to medium sellers with convenient, cost-effective logistics solutions. According to James Chin Moody, co-founder and CEO of Sendle, sellers that integrate their eBay accounts directly with Sendle gain free access to Sendle Premium and are able to instantly create shipping … Read more
Category Archives: Customer service Back
The Referral of a Lifetime : Never Make a Cold Call Again! (ebook)
Author: Tim Templeton Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the … Read more
Bunbury-based ecommerce platform Delpino’s helps consumers buy ‘ethical’ products based on their values
According to a report published by the ABC earlier this year, the retail sales value of Fairtrade products in Australia has increased by 70 percent over the last five years to reach more than $260 million, with consumers steadily becoming more aware of the impact their purchases can have. Of course, there is more to be done … Read more
Spotify may soon dominate music the way Google does search — this is why
While competition online starts the same way as that in offline markets, my research shows it often settles very differently online. Both have seen lots of competitors emerge in a new area underpinned by new technologies. But online, consolidation ends in a high-stakes winner-takes-most “title fight” between the two strongest players. In search this was AltaVista vs … Read more
The employee experience : how to attract talent, retain top performers, and drive results (book)
Authors: Tracy Maylett and Matthew Wride Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees … Read more
Top of mind : use content to unleash your influence and engage those who matter to you (book)
Author: John Hall What do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and … Read more
Obsessed with data? It’s nothing without the human side
The drive to collect data has arguably never been stronger in the world of business, but one expert warns that founders are putting too much faith in numbers and ignoring the human qualities of their users. Ethnographer Tricia Wong, who works with companies like Nokia to fill in the gaps left by big data sets, … Read more
AMAZON IS COMING, SO GET BUSY – INVEST IN KNOWING YOUR CUSTOMERS, UP YOUR GAME
When it comes to Amazon’s entry to Australian retail, there are many and varied opinions on the likely extent of its impact. No one knows for sure what will ensue. Will Amazon disrupt Australian retail? And if it does, to what degree? Or will it resort to a competitive fight with retailers in this diverse … Read more
Diners threaten Gold Coast cafe with bad reviews if they don’t get refunds, as small businesses urged not to give into customer blackmail
Small business owners are urged to be proactive about generating the best online reputation they can, amid reports that a Gold Coast cafe was ‘blackmailed’ by patrons who threatened they would post bad reviews about the business on TripAdvisor and Zomato if they didn’t receive cash refunds for meals they had paid for. The Gold … Read more
Your company’s made a mistake or received a complaint: Now what?
You’ve made a mistake. Your systems are offline, or a promise you made to shoppers wasn’t delivered. Perhaps customers are complaining about an ad you had passed through countless focus groups, or your startup is facing backlash for something nobody could have seen coming. It feels bad, and academics and entrepreneurs both agree that it should. … Read more