Category Archives: Retail Back

Schooling future customers

Come school holidays, every parent is looking for ways to get their kids out of the house. Enter small businesses hunting low-cost branding with an eye on the future generation of customers. School holiday programs are traditionally run by businesses in the educational or childminding space, but now a diverse range of companies are getting in … Read more

Music retailer Allans Billy Hyde collapses, with administrators blaming a “tough retail market”

Australian music retailer Allans Billy Hyde has entered voluntary administration after a string of recent store closures, with administrators Ferrier Hodgson blaming the closure on overall poor retail conditions. Both Allans Billy Hyde Pty Ltd and Gallin’s Musician Pro Shop Pty Ltd have entered administration, and the trading entities for Australian Music Group, which owns … Read more

Need templated forms, business plan samples or industry reports? Check out ProQuest Entrepreneurship Database!

Members of the Business Studio now have access to the full version of the ProQuest Entrepreneurship Database! This database bridges theory with practice, covering a wide spectrum of resources useful to educators, researchers, students and practitioners. Content ranges from the scholarly – including journals, dissertations, working papers and conference proceedings – to a full toolkit … Read more

Nordstrom way to customer experience excellence : creating a values-driven service culture (book)

Authors: Robert Spector, Breanne O. Reeves In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains … Read more

AUSTRALIANS SPEND A RECORD OF $21.3 BILLION SHOPPING ONLINE

Online purchases continue to grow with more Australians shopping online than ever before. New research from Australia Post indicates total purchases topping $21.3 billion for the first time, a 18.7% increase compared with 2016 with local retailers accounting for more than 80% of the total spend. Australia Post today released its annual Inside Australian Online Shopping … Read more