A Fitzroy bourbon bar is the latest hospitality business to publicly announce its breakup with Uber Eats, with the owner saying he was told by the platform algorithm issues and “the weather” had limited his business to a smaller delivery radius than its competitors.
The Kodiak Club told its Facebook followers it was leaving the food delivery platform last week, sharing the story of fellow Melbourne business Pizza Religion, which last year told SmartCompany the high commissions taken by the platform were not sustainable.
Kodiak Club owner James Cullen tells SmartCompany he and his business partner inherited the Uber Eats account for the business when they took over operations six months ago.
About a month into taking orders, it became apparent there were only a few orders coming through each night and the venue was only showing up as an option for UberEATS users in the immediate suburbs of Fitzroy and Carlton.
This is despite other venues in the same strip as the Kodiak Club, on Melbourne’s busy Brunswick Street, having listings that show up for users in more distant suburbs, including the Melbourne CBD, Cullen says. Read more
Emma Koehn – Smart Company – 14 May 2018